Refund policy

EXCHANGES & RETURNS

We want you to love your DRAVEN gear. If something isn't right, you can exchange or return it within 3 days of delivery.

CONDITIONS
- Items must be unworn, unwashed and in their original condition.
- Original tags and packaging must be attached.
- Items that show signs of wear, washing or damage cannot be accepted.

EXCHANGES
To exchange an item for a different size or color, fill in the form on our "Exchange Your Item" page. Our team will contact you within 24–48 hours to arrange it. Exchanges depend on stock availability.

RETURNS & REFUNDS
To return an item, contact us with your order number within 3 days of delivery. Once we receive and inspect the item, your refund will be issued within 7 business days via InstaPay or mobile wallet.

SHIPPING COSTS
Shipping fees for exchanges and returns are paid by the customer. Original shipping fees are non-refundable.

DEFECTIVE OR WRONG ITEMS
If you receive a defective or incorrect item, contact us within 3 days of delivery with a photo of the item. We will replace it or refund you in full, and we will cover the shipping cost.

CONTACT
WhatsApp: +201XXXXXXXXX
Email: your@email.com